Beauty shoppers are becoming more explorative in their shopping destinations, and evidence for this can be seen in the rise of omnichannel buyers. Notably, the most significant growth in spend is observed among buyers who utilise three, four or more channels.
During the pandemic, online beauty shopping experienced substantial growth due to mobility restrictions. The channel managed to keep expanding as people went back to out of home activities, and grew by 56% in total spend in Q1 of 2023, year on year. However, online shopping is not replacing offline trade: physical channels have still been able to thrive and achieve 9% value growth.
This means that understanding the unique roles played by each channel has become crucial in developing a targeted buyer base. The pathway to growth lies in ensuring all-round availability – winning key channels while also keeping up with the emerging pockets of opportunity.